YOUR QUESTIONS

Shopping Questions

Q: What sizes and colours do the shoes come in?

A: All shoe styles are shown with the correct range of sizes and colours, no other sizes or colours are available.

Q: How do I buy something?

A: Making a purchase could not be easier. Just browse our products when you find what you want click the little square box next to your desired colour and size then click on the Add To Shopping Bag button. After you have finished your selection, click on "Secure Checkout" you will transferred to the secure payment pages of World Pay where you will be asked for your Name, Address a little contact information and your payment card details, then your done, your items will be with you in a few days.

Q: How long will you keep my shopping basket?

A: Your shopping basket exists as long as you keep the browser window open, once you close your browser your basket will be emptied.

Payments & Security Questions

Q: How am I protected when shopping with Linzishoes.com?

A: All your payment card information is handled by Sage Pay. A trusted and secure part of Sage (UK) Limited. You will be entering your card details over a secure server system, all your card information is encrypted before being processed.

Q: What payment cards does Linzishoes.com accept?

A: All of these: Visa, Visa Debit, Master Card, Solo, Maestro, Visa Electron

Q: Does Linzishoes.com store my debit or credit card details?

A: No, your debit or credit card details are only known to Protx. Linzishoes.com is informed once your payment has been accepted, but none of your card details are passed onto Linzishoes.com.

Delivery & Returns Questions

Q: How much do Linzisoes.com charge for delivery?

A: Our shipping charges are as follows:
Mainland UK Standard: £2.95 (GBP) for one item, £5.00 (GBP) for two or more items.
Mainland UK Express (Approx. 48hrs) £6.50 (Excludes Northern Scotland)
Mainland Europe: £6.00 (GBP) per item.
Rest of the World: £10.00 (GBP) per item.

Q: How long will I have to wait for my order?

A: We endeavour to despatch all orders on the day of purchase or at least the next working day. All UK orders are sent 1st class so should be with you within a couple of days, but we do ask you to wait 7 to 10 days. Non UK orders will take a little longer.

Q: What if I am not happy with my purchase?

A: We will refund or replace your purchase only if your item is unworn and returned in a saleable condition within 14 days of purchase. Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the item via recorded delivery unless the item is worth more than £32 then and only then send them via special delivery with the appropriate cover. We regret we can only refund return postage costs if the return is clearly because of an error by us or if we decide the shoes are faulty. This does not affect your statutory consumer rights.

Any Other Questions

Q: How can I ask something not answered here?

A: Our contact e-mail address is: cs@linzishoes.com

Q: How long does it take to get a response to an e-mail query?

A: We check our e-mails regularly throughout every working day so we endeavour to respond to e-mails within a couple of hours, but please allow up to 48 hours for a response. If you send a query during the weekend we will endeavour to answer those e-mails during the following working day. We regret we cannot guarantee response times.